Guest information

Welcome to Friskó Panzió Superior & Apartment! Our goal is to ensure your stay is comfortable, relaxing, and full of experiences. Please take a few minutes to read the following information so that you have all the important details at your disposal.

Check-in & check-out

Late arrival or departure is only possible if agreed upon on the day of arrival (contact: info@friskopanzio.hu or reception). The Pension reserves the right to refuse requests. In case of late check-out, a surcharge may be applied according to the contract.

Payment terms

Accommodation and services must be paid as agreed. In case of non-payment, the Pension reserves the right to take legal action, including reporting to the police, and all costs will be charged to the guest. The Pension may exercise a lien on guests’ belongings according to the law. Outstanding charges may be charged to the guest’s credit card. Payment is accepted in cash, via credit/debit cards (OTP, MKB, K&H), and SZÉP cards.

Visitors

Only registered guests are allowed in the rooms.

Room equipment & usage

Superior rooms: air conditioning available for HUF 3,000/day (please request in advance). Apartments do not have air conditioning.

Basic equipment: free WiFi, TV, refrigerator (Superior rooms & Apartments).

Extras: hairdryer, pillow, blanket

Extra services: phone call, safe deposit box

Guests must use the Pension’s facilities and equipment appropriately. Guests are liable for any damage caused by improper use and must settle it before departure. No furniture or items may be removed from the premises without written permission. Room rearrangements may only be carried out by hotel staff. Unauthorized removal of items is a criminal offense, and legal action may be taken.

Guests must report any malfunction to the hotel; guests are not allowed to attempt repairs themselves. The hotel is not responsible for damages caused by such actions.

Opening hours

*Seasonal variations may apply; ask at reception for details.

Dining options

Please inform us in advance or upon arrival about any food allergies.

Smoking

Smoking is prohibited indoors. Designated smoking areas are: room terraces, outdoor restaurant terrace, and the smoking area by the main entrance.

Parking

Free parking is available in the Pension’s courtyard on a first-come, first-served basis. Parking is at guests’ own risk; the Pension is not liable for damages or theft.

Pets

We welcome pets. Fee: HUF 5,000/night. Please ensure pets are clean and well-behaved and do not disturb other guests. Pets must remain on a leash or in a carrier in communal areas and under owner supervision. Owners are fully responsible for any damage.

In order to ensure an undisturbed rest, we ask that pets be kept on a leash or in a carrier in our communal areas and always under the supervision of the owner.

Cleaning & environmental policy

Daily cleaning: 9:00-14:00. Please use the “Do Not Disturb” card if you do not wish for cleaning; service will be provided the next day. Towels are replaced only if placed on the floor to reduce laundry and protect the environment. We normally change the towels every 3 day, linens every week.

Room charges & consumption

Bistro charges can be posted to your room account. Inform staff of your room number. Room service is not available, but drinks from the bar may be taken to the room. Please leave glasses and bottles visible for collection.

Special requests

We can arrange special surprises, drinks, flowers, or cakes. Please contact us in advance at info@friskopanzio.hu.

Safety

24-hour camera system in operation. In case of fire or emergency, follow the evacuation signs and staff instructions.

Cancellation policy

All modifications or cancellations must be in writing:

Changes to the booking: possible within 3 months of the original date in the same year, subject to availability. Prepaid deposits are fully credited to the new booking. Requests must be submitted at least 20 days before original arrival. Contact: info@friskopanzio.hu

Data processing – VIZA

According to the law effective from 1 September 2021, all guests must present ID on arrival. Data is recorded in the Guest Information Closed Database (VIZA) for legal and safety compliance. Accommodation cannot be provided without identification. Required data:

Failure to present ID is considered a no-show, and normal cancellation rules apply.

Thank you for your cooperation. We hope your stay is pleasant, peaceful, and full of experiences. We hope your stay is pleasant, peaceful, and full of new experiences.